Frequently Asked Questions
Everything you need to know about your next adventure with Kosha.
How do I choose the right temperature rating for my travel gear?
Each product page features a specific temperature guide. We categorize our layers based on their performance in mild (15°C to 5°C), moderate (5°C to -5°C), and extreme cold (below -5°C) to ensure you stay warm and comfortable.
What is the best way to wash and maintain my Kosha woolens?
To maintain the longevity of your technical travel wear, we recommend hand washing or using a delicate machine cycle with cold water and a mild wool detergent. Always air dry flat and avoid using bleach or fabric softeners.
Do you offer international shipping?
Yes, we ship our travel wear globally. Shipping costs and delivery timelines vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for unused items with original tags intact. If the fit isn't perfect for your journey, you can initiate a return through our online portal for a full refund or size replacement.
Are your products eco-friendly and sustainable?
Sustainability is at our core. We use natural fibers like Merino wool and bamboo, and our puffer jackets feature recycled synthetic fillings. We are committed to ethical sourcing and reducing the environmental footprint of travel fashion.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS with a unique tracking link. You can use this link to monitor your package's journey from our warehouse to your doorstep.